Use case · Managed CX
We run your customer support for you.
Get the power of Sanad combined with a dedicated team of CX experts. We set up the AI, monitor conversations, and handle escalations for you.
How managed CX works
Your support operation, fully outsourced to experts.
We don't just give you the software—we give you the team. Our experts manage your Sanad setup and provide human agents to handle complex requests.
- We configure your AI and shared inbox for maximum performance
- Our agents handle every escalation with your brand voice
- Get monthly performance reports and strategic CX insights
What you get
AI trained on your business
Upload your docs, FAQs, and product info. Your AI learns instantly and answers with precision—no hallucinations, no guessing.
Smart human handoff
When a conversation needs a human, Sanad routes it to the right agent with full context already loaded. No repeating. No friction.
Unified inbox for all channels
Every conversation from web chat, WhatsApp, and Instagram lands in one organized inbox. Assign, reply, and resolve—your whole team, one place.
Multi-language support
Native Arabic, English, and French support with full RTL design. Built for MENA businesses from the ground up, not adapted.
Analytics that prove ROI
Track response times, resolution rates, AI performance, and agent productivity. Know what's working and fix what isn't.
Full customization
Match your brand perfectly. Colors, tone of voice, escalation rules, and behavior—all configurable without code.
Scale your support without scaling your headcount.
See how our Managed CX service provides world-class support for a fraction of the cost of an internal team.
Talk to our team