Use case · E-commerce
Drive sales and handle orders with AI.
From order tracking to product recommendations, Sanad handles the full e-commerce customer journey. Reduce abandoned carts and resolve shipping queries instantly.
How it works for e-commerce
Sync your store and start selling on every channel.
Sanad integrates with your product catalog and order management system to provide real-time updates and personalized recommendations to your shoppers.
- Connect your product catalog and FAQ base
- Automate order status lookups and return requests
- Use AI to recommend products based on customer intent
What you get
AI trained on your business
Upload your docs, FAQs, and product info. Your AI learns instantly and answers with precision—no hallucinations, no guessing.
Smart human handoff
When a conversation needs a human, Sanad routes it to the right agent with full context already loaded. No repeating. No friction.
Unified inbox for all channels
Every conversation from web chat, WhatsApp, and Instagram lands in one organized inbox. Assign, reply, and resolve—your whole team, one place.
Multi-language support
Native Arabic, English, and French support with full RTL design. Built for MENA businesses from the ground up, not adapted.
Analytics that prove ROI
Track response times, resolution rates, AI performance, and agent productivity. Know what's working and fix what isn't.
Full customization
Match your brand perfectly. Colors, tone of voice, escalation rules, and behavior—all configurable without code.
Turn your chat widget into a profit center.
See how Sanad helps e-commerce brands reduce support volume while increasing average order value.
Talk to our team