Use case · Customer Support
AI support that keeps your team in control.
Sanad gives you an AI frontline for all your support channels while your agents stay in the loop. Answer common questions instantly, route complex cases to the right person, and keep every conversation in one shared inbox.
How it works for support teams
Plug Sanad into your channels and help center in a few clicks.
Connect your website widget, WhatsApp, Instagram, and help center. Sanad learns from your content, then starts answering common questions, drafting replies, and routing tickets across your team.
- Connect your channels and import your help center or internal docs
- Decide which questions AI can answer and where humans must approve
- Track AI deflection, CSAT, and resolution time in one dashboard
What you get
AI trained on your business
Upload your docs, FAQs, and product info. Your AI learns instantly and answers with precision—no hallucinations, no guessing.
Smart human handoff
When a conversation needs a human, Sanad routes it to the right agent with full context already loaded. No repeating. No friction.
Unified inbox for all channels
Every conversation from web chat, WhatsApp, and Instagram lands in one organized inbox. Assign, reply, and resolve—your whole team, one place.
Multi-language support
Native Arabic, English, and French support with full RTL design. Built for MENA businesses from the ground up, not adapted.
Analytics that prove ROI
Track response times, resolution rates, AI performance, and agent productivity. Know what's working and fix what isn't.
Full customization
Match your brand perfectly. Colors, tone of voice, escalation rules, and behavior—all configurable without code.
Reduce support costs without reducing quality.
See how Sanad can handle 70% of your support tickets automatically while keeping customers happy.
Talk to our team