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Sanad Sanad

Privacy Policy

Last updated: February 25, 2026

1. Introduction

Welcome to Sanad ("we," "our," or "us"). We are an AI-first customer support and sales CRM platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our dashboard, or interact with our chat widget.

2. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for a Sanad account via Clerk (email, name, social login profiles)
  • Create or join an organization within our platform
  • Upload knowledge base files (PDFs, text documents, website URLs) to train your AI assistant
  • Connect third-party integrations (WhatsApp, Instagram) to your shared inbox
  • Contact us through our contact form via FormSubmit
  • Interact with our AI chatbot or human agents

Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information through third-party services like Vercel Analytics and Clerk, including:

  • Browser type, version, and operating system
  • IP address and approximate geographic location (country level)
  • Pages visited, time spent on pages, and referring websites
  • Device information and session identifiers

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI CRM and support services
  • Train your custom AI assistants based on the knowledge base files you provide
  • Facilitate real-time communication between your team and your customers across multiple channels
  • Manage your account, authentication, and organization settings via Clerk
  • Analyze platform usage and performance via Vercel Analytics to improve user experience
  • Respond to your inquiries, support requests, and sales leads
  • Ensure the security and integrity of our platform

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide essential functionality and analyze our traffic:

  • Essential Cookies: Required for authentication and session management through Clerk. These cannot be disabled.
  • Functional Cookies: Used to remember your preferences, such as your theme (dark/light mode) and language settings.
  • Analytics Cookies: Provided by Vercel Analytics to help us understand how visitors interact with our website.

You can manage your cookie preferences through your browser settings, though some features of Sanad may not function correctly without essential cookies.

5. Data Storage and Third-Party Services

Your data is stored and processed using industry-leading third-party providers:

  • Convex: Our primary backend and database provider where your account data, chat history, and uploaded files are securely stored.
  • Clerk: Manages user authentication and identity protection.
  • Vercel: Hosts our platform and provides anonymous usage analytics.
  • FormSubmit: Processes messages sent through our contact forms.

6. Data Security

We implement robust technical and organizational measures to protect your personal information, including encryption at rest and in transit. Your uploaded knowledge base files are processed securely to train your private AI models. However, please be aware that no method of electronic transmission or storage is 100% secure.

7. Your Rights and Data Portability

As a user of Sanad, you have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate information
  • Request the deletion of your account and associated data
  • Export your data (chat history, contact leads) for use in other services
  • Withdraw consent for marketing communications at any time

8. Children's Privacy

Sanad is a business-to-business platform and is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to us:

  • Email: hello@sanad.ai
  • Website: Contact Form

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