Simple plans, built for MENA teams
All plans include the Sanad widget, shared inbox, and multi‑language AI assistant. Choose based on message volume and team size.
Starter
For early‑stage teams getting started with AI support and lead capture.
- 500 AI messages per month
- 1 team member/agent seat
- Unlimited knowledge base file uploads
- Full widget customization
Growth
For growing teams handling more conversations across channels.
- Everything in Starter, plus:
- 2,000 AI messages per month
- 5 team member/agent seats
- Priority email support
- Basic analytics dashboard
Pro
For mature teams that want deeper analytics and API access.
- Everything in Growth, plus:
- 10,000 AI messages per month
- 10 team member/agent seats
- Advanced analytics & reporting
- API access
- Dedicated onboarding call (30 min setup help)
Enterprise Plan
If you need custom AI message volumes, unlimited team members, or a fully managed support operation where our team runs Sanad for you, we will design a plan around your volume and channels.
- Everything in Pro, plus custom AI message volumes
- Unlimited team members, dedicated account manager, and SLAs
- Custom integrations and optional fully managed CX service
Frequently asked questions
Answers to the most common questions about Sanad pricing, AI usage, and how plans work.
What counts as an AI message?
An AI message is any response generated by the Sanad assistant in a conversation, whether it is on your website widget or a connected channel. Messages sent by your human agents do not count towards your AI message limit.
What happens if we go over our AI message limit?
We will notify you as you approach your limit so there are no surprises. You can either upgrade to a higher plan or add an overage package. We will never silently block your assistant without warning.
Can we change plans as we grow?
Yes. You can move between Starter, Growth, and Pro as your volume increases. Many teams start on Starter while they are testing AI, then upgrade once they see more conversations flowing through Sanad.
Do all plans include Arabic support?
Yes. Arabic, English, and French are supported on every paid plan. You can upload knowledge in those languages and configure the assistant to respond in the language your customers use.
Do you offer a free trial?
Yes. We offer a 14-day free trial that includes 100 AI messages, 1 team member seat, and full access to knowledge base and widget customization so you can test Sanad with your real traffic.
How does the managed CX option work?
For Enterprise customers, we can provide a fully managed CX service where our team configures the AI, monitors conversations, and provides human agents to handle escalations. This is ideal if you want the outcomes of great support without hiring an internal team. Talk to us to design a setup that fits your business.